Jorge Ordonez serves as the Custodial Manager for the various downtown districts in Raleigh including Smoky Hollow and The Dillon. He has over 30 years experience in commercial cleaning, training in customer service and quality control with certifications in floor and carpet care. Originally from Boston, M.A., he relocated to Holly Springs in 2018 with his family. Outside of work, he enjoys working and is very passionate about soccer especially cheering on Manchester City F.C.
Department: Property Services
Eduardo Martinez
Eduardo Martinez joined the Property Services team at Kane Realty in 2019 after working several years as an install manager for a waterproofing company. He began his time at Kane Realty as a custodial tech and has successfully worked in several roles with Midtown Property Services before being promoted to Custodial Manager. As Custodial Manager, Eduardo oversees the day-to-day custodial operations for all of North Hills. His overall goal is making sure the property is always looking clean and presentable. Born and raised in New York, he moved to Raleigh in 2005. Outside of work, he enjoys spending time with family, traveling, working out and riding his motorcycle.
Terry Hairston
In his role as Chief, Public Safety, Terry Hairston is responsible for planning, overseeing, and directing the activities, operations, and personnel of the Kane Public Safety department.
Prior to joining Kane Public Safety, Terry was a City of Raleigh Police Captain and retired after serving 28 years. During his time with the Raleigh Police Department, he was the Southwest District Commander and also served on the Raleigh Police SWAT Team for 17 years. Chief Terry Hairston holds many North Carolina State certified instructor certifications including Defensive Tactics, Firearms, Driving, and Rapid Deployment.
Terry has been training organizations throughout the U.S. instructing over 60,000 students. His focus as Chief of Kane Public Safety is providing training and leadership for team members that will lead to outstanding service and professionalism. His overall goal is to create a safe environment and maintain the best quality of life for the residents, patrons, and workers in our community.
Richard Poole
Richard Poole joined the Property Services team at Kane Realty in 2019 after spending seven years as an event planner and manager, followed by three years of working in high-end residential and commercial construction specializing in carpentry, framing, and drywall installation. Richard has gained invaluable proficiency providing clients with an experience and product that all parties can be proud of ,and it is that experience that he strives to provide at Kane Realty everyday.
Richard manages a team of technicians who work daily to maintain the vast and ever-growing portfolio of North Hills while also building relationships and meeting the needs of tenants throughout the property. Working alongside the Commercial Property Management team, Richard helps advise and direct capital projects, troubleshooting and maintaining fire and life safety systems, and supporting event and marketing campaigns.
A native of Raleigh and graduate from NC State University, Richard enjoys his time away from work exploring new restaurants and coffee shops with his wife Leah, spending time in the mountains and coast of North Carolina, and relaxing with his puppy and two cats.
Alice Lowe
In her role as Major, Public Safety, Alice Lowe oversees public safety operations in Kane Realty’s North Hills and Downtown Districts, and she has played an integral role in the Public Safety Department’s planning and coordination efforts.
Prior to joining Kane Public Safety, Alice served as an Emergency Management Specialist with over 20+ years in the security industry, including experience in EBI, XSM, Sprocket CMMS, Honeywell, Lenel and a host of other security systems software.
Alice holds a degree in Business Administration, and she is a NC PPSB Certified Instructor as well as a North Carolina notary. She is also a licensee of the North Carolina Board of Cosmetic Art and has earned certifications from both FEMA and OSHA. Outside of work, Alice enjoys fishing, hockey, and football (GO COWBOYS).
Joseph Butler
As the Director of Midtown Property Services for Kane Realty, Joseph oversees the day-to-day operations of the custodial, maintenance and public safety departments. In his role, Joseph leads an enhanced, operations and people-focused culture with Midtown Property Services. This community-first approach helps drive significant business results that keeps our communities safe, clean and inviting.
Prior to Kane Realty, Joseph spent 17 years in the hospitality industry with Darden Restaurants. He was the managing partner of two Capital Grille locations that each grossed over $8 million in revenue. He also assisted in eight restaurant openings across the U.S. During his time as Managing Partner, he was responsible for all daily operations, facility maintenance, training, revenue generation, and building relationships in the community. There he developed his passion for leading a large and diverse team, as well as property and facility management.
Joseph is a graduate of Johnson and Wales University and holds a Bachelor of Science degree in Hospitality. Joseph is an active part of his community. He currently lives in Apex with his wife Courtney and two children, Jake and Austin.